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This privacy policy applies to all users of the exbet.club website and application. By reading it, you will understand how seriously we take the protection of your personal information.

1 Scope & Applicability

Exbet is a trusted online gaming platform in Bangladesh. We place the highest priority on our users' privacy. This privacy policy explains how exbet handles your personal information.

This policy applies to all exbet services — including the website, mobile app, and customer support channels. By using our platform, you agree to the terms of this privacy policy.

This privacy policy has been developed in accordance with international GDPR standards and the applicable digital security laws of Bangladesh. Safeguarding your data is both our legal obligation and our ethical commitment.

Exbet may update this privacy policy from time to time. If significant changes are made, registered users will be notified. The date of the latest update is always displayed at the top of the page.

2 What types of information we collect

Exbet only collects information that is necessary to provide you with the best possible service. We never collect unnecessary or excessive data.

Personal Identification Information:

Full Name Date of Birth Mobile Number Email address Current Address National ID Number

Financial transaction information:

bKash/Nagad/Rocket Number Deposit History Withdrawal History Transaction Amount & Time

Technical Information:

IP address Device Information Browser Type Login Time & Activity Location data
We never collect or store your bank PIN, password, or full financial account details. If you are ever asked for such information, it is fraudulent — please notify us immediately.

3 How We Collect Information

Exbet collects your information in various ways. In each case, we ensure full transparency and let you know why that information is needed.

  • Registration Form: Information you provide when opening an account is collected directly.
  • KYC Verification: Information is collected through document uploads to verify your identity.
  • Transaction Time: Payment details are automatically recorded during deposits and withdrawals.
  • Cookies & Tracking: Cookies are used to enhance your browsing experience on the website.
  • Customer Support: When you contact support, those conversations are recorded.
  • Gaming Activity: Which games you played and for how long — this information is logged automatically.
  • Device Data: Technical device information is collected while using the app.
We never collect your data without your consent. The consent you provide at registration is the legal basis for our data collection.

4 How We Use Your Information

Exbet uses collected data solely for specific, legitimate purposes. The list below clearly explains what each piece of information is used for.

  • Account management: To create, update, and keep your profile secure.
  • Identity Verification: For KYC purposes, to prevent fraud and verify user age.
  • Payment Processing: To ensure fast and secure deposits and withdrawals.
  • Customer Service: To resolve your complaints or queries promptly.
  • Promotions & Bonuses: To send you personalized offers based on your preferences (with your consent).
  • Security Monitoring: To detect and prevent suspicious activity.
  • Legal obligations: To meet regulatory requirements and comply with anti-money laundering obligations.
  • Service Improvement: To analyze usage patterns and improve your gaming experience.
Important: Your data is never sold to advertising companies. If you wish to stop receiving marketing communications, contact support at any time.

5 Data Sharing & Disclosure Policy

Exbet is extremely careful about sharing your personal information with third parties. We only share data under the following limited circumstances:

Scenario Recipient Purpose Type
Payment Processing BKash, Nagad, Rocket Processing Transactions Required
Identity Verification KYC provider Age & Identity Verification Required
Legal directives Government Authorities Compliance with court orders Legal obligations
Fraud Investigation Security Organization Fraud Prevention Security
Technical Support IT partners System Maintenance Contractual
We never: We never sell or transfer your data to advertisers, data brokers, or marketing companies. This is our strict policy.

6 Cookie Policy

Exbet uses cookies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.

  • Essential cookies: Required for login sessions and security — these cannot be disabled.
  • Functional Cookies: To remember your language and preferences.
  • Analytics Cookies: To understand which pages are used most — requires consent.
  • Marketing Cookies: To show relevant offers — completely optional.
You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working.

Exbet uses third-party analytics tools. These tools collect anonymized data that cannot be used to directly identify you.

7 Data Storage & Security Measures

To keep your data secure, exbet uses industry-leading technology and processes. Our servers are located in world-class data centers with 24/7 security monitoring.

  • 256-bit SSL Encryption: All data transmissions are encrypted.
  • Firewall Protection: Multi-layer firewall to prevent unauthorized access.
  • Two-Step Verification: 2FA is mandatory on the admin panel.
  • Regular Audits: Third-party security experts conduct regular system audits.
  • Data Backup: Encrypted backups of all data are stored securely.
  • Staff Training: All staff receive specialized training in data protection.

How Long Is Your Data Retained?

  • Active account data: retained for as long as the account remains active.
  • Transaction records: retained for up to 5 years as required by law.
  • Closed account data: retained for 2 years after closure, then deleted.
  • Customer support records: retained for up to 1 year.
exbet's security team monitors for cyber threats 24/7. In the event of a security breach, we are obligated to notify affected users within 72 hours.

8 Your rights

Every exbet user has important rights regarding their personal data. Learn what these rights are and exercise them whenever needed.

Right Description How to Use
Access Right to know what information we hold about you Submit a Support Request
Correction Right to Correct Inaccurate Information Profile Settings or Support
Deletion Right to request data deletion after account closure Written Request to Support
Portability Right to receive a copy of your data Submit a Support Request
Restriction of Processing Right to Restrict Processing for Specific Purposes Notify Support
Right to object Right to Opt Out of Marketing Communications Unsubscribe or Support
We process all data-related requests within 30 business days. Complex requests may take up to 90 days, and we will keep you informed.

9 Child Protection Policy

Exbet is strictly for users aged 18 and above. We take firm measures to prevent minors from creating accounts or participating in any gaming activity.

  • Age verification is mandatory during registration.
  • Age is verified through the KYC process using a national identity card.
  • We do not knowingly collect information from individuals under the age of 18.
  • If we become aware that a minor has created an account, it will be closed immediately.
If parents suspect their child is using exbet, they should immediately [email protected]. We will take prompt action.

10 Privacy Policy Updates

Exbet may update this privacy policy from time to time to reflect business needs and changes in applicable law. We will always be transparent about any changes made.

  • Registered users will be notified in advance by email or SMS of any major changes.
  • The date of each update will be clearly stated at the top of the page.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
  • If you do not agree to the updated policy, you will have the option to close your account.
Check this page regularly to stay up to date with our latest Privacy Policy. We recommend reviewing it at least once every 3 months.

11 Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us. We are committed to responding to every message.

  • Email: [email protected]
  • Support Hours: 24 hours a day, 7 days a week
  • Response Time: Usually within 24 hours
We take all privacy-related requests seriously. Emailing us with the subject line "Privacy Request" will get you a faster response.

What Makes exbet's Privacy Practices Different?

We do not just say it — we prove through our actions how much your data matters to us.

End-to-End Encryption

Every piece of your data is protected with bank-grade 256-bit SSL encryption — from transmission to storage, the same standard applies throughout.

Sale of Data Is Strictly Prohibited

Exbet never sells your personal information to third parties. This is a core principle — no exceptions.

You're in Full Control

You have full control to view, correct, or delete your data. Simply contact support at any time and we will act promptly.

24/7 Security Monitoring

Our security team monitors for cyber threats around the clock. Any unusual activity is detected and blocked immediately.

Adherence to international standards

Exbet complies with GDPR and international data protection standards. Our security measures are regularly validated through third-party audits.

Clear Communication in Bengali

Our privacy policy is written in plain, straightforward language. No complicated legal jargon — everything is explained clearly and simply.

Frequently Asked Questions About Privacy

No. Your password is always stored in hashed form — meaning no employee at exbet can view it. If anyone claiming to represent exbet asks for your password, it is a scam — report it immediately.

exbet's primary servers are hosted in secure data centers. In some cases, we work with international partners for technical services, but GDPR-compliant agreements are always in place to ensure your data remains protected.

After account closure, transaction records are retained for 5 years as required by law. All other personal data is permanently deleted after 2 years. If you request early deletion, we will act as quickly as possible within legal limits.

Yes. KYC documents are stored in a separate encrypted storage system. Only authorized staff may access these documents for specific purposes, and every access is logged.

Click the "Unsubscribe" link at the bottom of any marketing email, or send an email with "Unsubscribe" in the subject line to [email protected]. We will remove you from our mailing list within 48 hours. Please note that essential account notifications cannot be disabled.

Your data is safe — play with complete peace of mind

Your privacy is fully protected at exbet. Open an account today and enjoy Bangladesh's most secure gaming platform.

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18+ only. Please gamble responsibly.

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